Onsite Team Leads

May 9, 2024
Baguio City, PH
Posted 2 months ago

Location: Baguio City – On site
Employment Type: Full Time

team leader role involves guiding and supporting the team to achieve their goals while ensuring quality standards and productivity targets are met. They provide mentorship, manage day-to-day operations, resolve team issues, and act as a liaison between team members and upper management. The team leader plays a crucial part in maintaining a positive work environment and driving team performance to meet client expectations and organizational objectives.

Responsibilities:
– Manage and supervise a team of call center representatives to ensure a high level of customer service.
– Monitor and evaluate team performance against predefined metrics and take necessary actions to drive results.
– Identify training needs and provide ongoing coaching and development to team members.
– Handle escalated customer issues and complaints in a professional and timely manner.
– Collaborate with cross-functional teams to improve operational processes and enhance customer satisfaction.
– Stay updated with industry trends and best practices to drive continuous improvement.

Qualifications:
– Bachelor’s degree in any relevant field is preferred.
– Proven experience as a Team Leader in a call center or BPO environment.
– Exceptional communication and interpersonal skills.
– Strong problem-solving abilities and the ability to make decisions under pressure.
– Proficient in using call center software and customer relationship management (CRM) systems.
– Ability to multitask and prioritize tasks effectively.
– Flexibility to work in rotational shifts, including weekends and holidays.

Job Type: Full-time

Salary:

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • On call
  • Overtime

Supplemental pay types:

  • 13th month salary
  • Overtime pay

Education:

  • Bachelor’s (Preferred)

Experience:

  • a team leader: 2 years (Preferred)

Language:

  • English fluently (Preferred)

Apply Online

A valid email address is required.
A valid phone number is required.