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Baguio City, PH
Posted 2 months ago
Location: Baguio City – On site Employment Type: Full Timeteam leader role involves guiding and supporting the team to achieve their goals while ensuring quality standards and productivity targets are met. They provide mentorship, manage day-to-day operations, resolve team issues, and act as a liaison between team members and upper management. The team leader plays a crucial part in maintaining a positive work environment and driving team performance to meet client expectations and organizational objectives. Responsibilities: – Manage and supervise a team of call center representatives to ensure a high level of customer service. – Monitor and evaluate team performance against predefined metrics and take necessary actions to drive results. – Identify training needs and provide ongoing coaching and development to team members. – Handle escalated customer issues and complaints in a professional and timely manner. – Collaborate with cross-functional teams to improve operational processes and enhance customer satisfaction. – Stay updated with industry trends and best practices to drive continuous improvement. Qualifications: – Bachelor’s degree in any relevant field is preferred. – Proven experience as a Team Leader in a call center or BPO environment. – Exceptional communication and interpersonal skills. – Strong problem-solving abilities and the ability to make decisions under pressure. – Proficient in using call center software and customer relationship management (CRM) systems. – Ability to multitask and prioritize tasks effectively. – Flexibility to work in rotational shifts, including weekends and holidays. Job Type: Full-time Salary: Benefits:
  • Additional leave
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
Schedule:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • On call
  • Overtime
Supplemental pay types:
  • 13th month salary
  • Overtime pay
Education:
  • Bachelor’s (Preferred)
Experience:
  • a team leader: 2 years (Preferred)
Language:
  • English fluently (Preferred)

Location: Baguio City – On site Employment Type: Full Time A team leader role involves guiding and supporting the team to achieve their goals while ensuring quality standards and productivity targ...View more