Location: Baguio City – On site Employment Type: Full Time A team leader role involves guiding and supporting the team to achieve their goals while ensuring quality standards and productivity targets are met. They provide mentorship, manage day-to-day operations, resolve team issues, and act as a liaison between team members and upper management. The team leader plays a crucial part in maintaining a positive work environment and driving team performance to meet client expectations and organizational objectives. Responsibilities: – Manage and supervise a team of call center representatives to ensure a high level of customer service. – Monitor and evaluate team performance against predefined metrics and take necessary actions to drive results. – Identify training needs and provide ongoing coaching and development to team members. – Handle escalated customer issues and complaints in a professional and timely manner. – Collaborate with cross-functional teams to improve operational processes and enhance customer satisfaction. – Stay updated with industry trends and best practices to drive continuous improvement. Qualifications: – Bachelor’s degree in any relevant field is preferred. – Proven experience as a Team Leader in a call center or BPO environment. – Exceptional communication and interpersonal skills. – Strong problem-solving abilities and the ability to make decisions under pressure. – Proficient in using call center software and customer relationship management (CRM) systems. – Ability to multitask and prioritize tasks effectively. – Flexibility to work in rotational shifts, including weekends and holidays. Job Type: Full-time Salary: Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Overtime

Supplemental pay types:

• 13th month salary
• Overtime pay

Education:

• Bachelor’s (Preferred)

Experience:

• a team leader: 2 years (Preferred)

Language:

• English fluently (Preferred)